Q: Do you offer a warranty?
A: All products sold at the Womens Boot Boutique are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against normal wear, misuse or abuse. To ensure that your purchase is covered under warranty, please contact the Womens Boot Boutique within 30 days of receiving your damaged item. You will be promptly refunded for all charges including incurred shipping cost upon the return of the damaged item.
Q: What is your return policy?
A: You may return an item within 365 days from purchase in original condition and packaging. To ensure refund, it is recommended that boots are fitted in a carpeted area to avoid damage to the soles. Product returned in original condition and packaging will be promptly refunded for all charges including any incurred shipping cost. Products returned worn or damaged will not be refunded and the product will be destroyed or donated.
Free return shipping process:
1. Contact us via email at customerservice@womensbootboutique.com
2. Request a UPS return label
3. A link to print a return address label will then be emailed to you within 2 business days. You can also request for the UPS return label to be mailed to you.
Q: How will product(s) be shipped?
A: The buyer will be able to chose the method of shipping via UPS. UPS Ground shipments will be FREE in the United States and Canada. Expedited shipping methods will be charged at an average per item rate for any cost above UPS Ground shipping cost.
Q: How do you calculate shipping?
A: All UPS Ground shipments will be FREE in the United States and Canada. Our expedited shipping costs are calculated using an average per item cost above the standard UPS Ground rate.
Q: Do you ship international?
A: Yes, UPS will also be used for international shipments. The international expedited shipping costs are calculated using an average per item cost.
Q: Is my credit card information safe and secure when ordering at WomensBootBoutique.com?
A: Yes, we have a completely secure PayPalPro merchant account system that automatically & securely checks your credit card number and deposits the money into our paypal account without anyone ever seeing your credit card number or information. Click here to learn more about our security practices.
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 3-7 days from when you place your order unless the item is on backorder. International shipments will be longer.
Q: How will I be informed if an item is on backorder?
A: You will receive an email informing you of the item being on backorder. You will be asked whether you would still like the item based on the new order delivery timing or whether you would like a refund for the purchase.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within North Carolina, Tennessee, New York or California. If you are a resident of one of these states, you will be charged sales tax during checkout.
Q: What is your privacy policy?
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concern. You will receive a response within 2 business days. Click here to contact us with other questions or concerns.
